In the course of our work as court-appointed guardians ad litem advocating for the best interests of children, we recognize that we may have disagreements with others involved in these cases. Many of these disagreements are attributable to the nature of our court-based work, wherein different parties take different positions on what is the best outcome of a case. However, if there are complaints about Child Advocates’ professionalism, fulfillment of our statutory role, child safety, or opposition to our stated position in a case that may not reflect another party’s wishes, we want to address them swiftly.
In most situations, these concerns can be satisfactorily addressed informally, through conversations with the Child Advocates staff. We will address the staff person most directly involved or knowledgeable, continuing if necessary to that person’s Team Leader, our Program Director, and potentially culminating with Child Advocates’ Chief Executive Officer. We welcome and encourage these conversations.
In the event that informal conversation does not resolve a person’s concern, they may choose to make a formal written grievance by completing and submitting this form. This submission will be sent directly to the Program Director and Chief Executive Officer, both can also be reached at 3701 Kirby Drive, Ste 400, Houston, TX 77098, or at 713-529-1396.
Grievances will be shared with Texas CASA and the Texas Health and Human Services Commission in compliance with state regulations and should not be considered confidential, though Child Advocates will make best efforts to protect the privacy of the parties involved.